Refund Policy

Secure Payment Gateway

We have a secure and hassle-free payment gateway in place. Our users are primarily school parents who engage with our payment gateway for exclusive use to pay school fees for their ward.

256-bit SSL Encryption

Refund Conditions

We offer refunds and cancellations based on certain conditions if you request the same within 2 Days of Payment, subject to the school’s approval for which the fee is paid.

Double Payment Refunds

We provide refunds for duplicate payments due to technical issues or poor internet connectivity. Parents can request a refund, subject to applicable transaction costs from the payment gateway.

Upcoming Fee Settlement

Parents can choose to apply excess payments towards upcoming fee invoices, avoiding transaction costs that would otherwise impact refund amounts.

Refund Process

• Refunds only to original payment source
• Thorough verification required
• Online refunds only – no cash/checks
• Processing fees non-refundable

Restrictions

• No multiple refund requests
• Potential account blocking for abuse
• No interest payments on refunds
• Valid documentation required

Security and Liability

While our payment gateway is highly secure, we cannot guarantee complete protection against unauthorized data use or online theft. We utilize third-party payment service providers for transaction processing.

Neither we nor our payment service provider assume liability for damages due to payment delays, interruptions, or transmission failures.

Policy Updates

We reserve the right to update this Refunds and Cancellation policy without prior notice. Please review the latest terms before using our services.

Stay informed about our policy changes to ensure a smooth experience with our services.